Definition Of Case Management

A collaborative process that identifies and addresses clients’ needs.

There are many definitions of case management available in the literature. However, the Case Management Society of Singapore (CMSS) has adopted the following to represent our practice:

Case Management is a collaborative process that utilises a comprehensive and holistic assessment to identify needs, coordinate services, educate, advocate and empower clients and their support systems with the aim of enabling them to remain in the appropriate care setting and achieving optimal care and cost-effective outcomes.

Revised June 2017