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Articles about Case Management.


Welcome to Case Management of Singapore (CMSS)

Formalized on 12 May 2011, the CMSS is established in response to growing needs for support and information about Case Management in Singapore.

CMSS Vision

The leading integrated care in case managment within our community

CMSS Mission

To provide clients and their support system with high quality case management services which maintain continuity of client-centred care. 

To accomplish our vision and mission, case management practitioners, educators and leaders have to reach a consesus on the guiding principles and fundamental spirit of the practice of case management. 

Case management is not specific to a single health profession, it is rather an advanced practice within the varied health and social care professions.    

About Case Management

Definition of case management

There are many definitions of case management available in the literature. However, the Case Management Society of Singapore (CMSS) has adopted the following to represent our practice: 

Case Management is a collaborative process that utilises a comprehensive and holistic assessment to identify needs, coordinate services, educate, advocate and empower clients and their support systems, with the aim of enabling them to remain in the appropriate care setting and achieving optimal care and cost-effective outcomes. 

Objective of CMSS

The CMSS aims to: 


  • Promote and encourage the practice of case management in Singapore.  
  • Provide opportunities for case / care managers, care coordinators to network with each other locally and internationally. 
  • Provide a national forum for the common interests of professionals actively involved in Case Management to share experience and knowledge through the meetings, training courses, forums/conferences and publications in the field of Case Management. 
  • Promote the professionalism and practice of Case Management in the development of quality standards of performance, skill, service and conduct of Case Managers. 
  • Educate the society’s members, healthcare professionals, healthcare service providers and the general public in the advancement and improvement of quality care, professionalism, cost effectiveness and health benefits of Case Management. 
  • Promote the respect accorded to case management practice while meeting the best interests of health care practitioners and service providers. 


What is a Case Manager

Case managers provide a range of services to assist individual, families and caregivers cope with complicated situations in the most effective way possible to achieve a better quality of life. They assess clients to identify their goals, needs, and resources required. Following the assessment, a care plan is formulated to meet the goals.   

Case managers play an important role in the coordination of care for the individual and their families. The case manager helps identify appropriate providers and facilities throughout the continuum of services, ensuring that available resources are being used in a timely and cost effective manner. As an advocate for the clients, the case manager collaborates with other professionals in the healthcare delivery team to obtain needed services.   

Sometimes, the terms Care management and care coordination are used to describe the work of case management. Different institutions define these terms in different ways; for example, in the hospitals there are care coordinators and in the polyclinics, they are known as care managers. Hence, for simplicity’s sake, the term case management and case manager are used in this CMSS’s website, but the information also applies to care management and care coordination 

Who is a Case Manager

The case manager is a person from the healthcare and allied health profession. The role of the case manager is to coordinate the process, collaborates with the client, caregivers and key service providers to ensure that the plan is developed appropriately. 

Where do case managers work

Case managers work in a variety of specialties across the hospitals, community hospitals, polyclinics and in the community. 

Why Join CMSS

Being the only national body for Case Management, your membership will ensure the on-going viability of a professional organisation that will represent the national interests of case managers in Singapore. 

CMSS’s membership allows the case manager to access member benefits and enhance career growth and industry knowledge. Joining a professional association shows your support for the profession and desire to enrich your career with access to case management related resources, electronic news and a network of colleagues. 

The membership is open to anyone who is practicing or has interest in case management. 

How to register, please click here to register 





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What Case Managers say about Case Management or CMSS

Through psycho-education and supportive counselling, they serve as companions and guides in a healthcare system which can seem unfamiliar. The therapeutic rapport between patients and their case manager facilitates growth through empowerment to improve and maintain their mental health.


 By Danica Lim, IMH 


At times, I may be required to take on seemingly conflicting roles in my patient's care. The balance of these various roles makes the job truly fulfilling and exciting.




By Yang Jinli, IMH 

It also enhances safe patient transitions from hospital to home. When needs are met, they are likely to be more adherent to their medication and remain healthy and well in the community.




By Ng Sin Liang, IMH