Case managers provide a range of services to assist individual, families and caregivers cope with complicated situations in the most effective way possible to achieve a better quality of life. They assess clients to identify their goals, needs, and resources required. Following the assessment, a care plan is formulated to meet the goals.
Case managers play an important role in the coordination of care for the individual and their families. The case manager helps identify appropriate providers and facilities throughout the continuum of services, ensuring that available resources are being used in a timely and cost effective manner. As an advocate for the clients, the case manager collaborates with other professionals in the healthcare delivery team to obtain needed services.
Sometimes, the terms Care management and care coordination are used to describe the work of case management. Different institutions define these terms in different ways; for example, in the hospitals there are care coordinators and in the polyclinics, they are known as care managers. Hence, for simplicity’s sake, the term case management and case manager are used in this CMSS’s website, but the information also applies to care management and care coordination